HOW TO RETURN YOUR PRODUCT(S) TO POLAR
Requesting a RETURN
POLAR offers a warranty repair service for all products that it distributes.
Please complete and submit the form in the link below to request your return.
Once the online form has been submitted, POLAR will check your request and issue a RETURNS NUMBER once all the details have been confirmed.
When returning any items to Polar for repair or replacement:
* PLEASE ENSURE ALL FIELDS ARE COMPLETED IN FULL AND WITH AS MUCH INFORMATION AS POSSIBLE TO AVOID ANY DELAYS IN YOUR RA NUMBER BEING ISSUED.
* REMOVE (AND INCLUDE SEPARATELY) PHOENIX CONNECTORS OR ANYTHING PROTRUDING FROM THE FRONT/REAR PANEL OF DEVICES THAT MAY CAUSE DAMAGE TO THE UNIT IN TRANSIT.
* SAVE AND RETAIN ANY CONFIG FILES, PROJECTS AND CODES BEFORE SENDING DEVICES TO POLAR. UNITS MAY NEED TO BE FACTORY RESET DURING INSPECTION AND REPAIR. POLAR ACCEPTS NO LIABILITY FOR ANY LOSS OF FILES DURING THE REPAIR PROCESS.
You can view the warranty periods for all our brands here.
NON-WARRANTY REPAIRS
POLAR is unable to accept repairs back that are outside the manufacturer’s warranty period, or have a fault that is not due to a manufacturing defect.
For a list of service centers that are happy to carry out non-warranty repairs of POLAR supplied products, please follow the links below:
FOR BEYERDYNAMIC & RADIAL PRODUCTS:
audiocircus
Rob Hukin (Audiocircus Ltd)
c/o Polar Audio Ltd
Unit 3 Clayton Manor
Victoria Gardens
Burgess Hill
RH15 9NB
Tel: 07961 883949
E-mail: [email protected]
FOR ALL OTHER BRANDS, PLEASE CONTACT ONE OF THE FOLLOWING
SURREY AMPS
The Amp Hospital
The Workshop
Western Road
Guildford
Surrey GU2 8AU
Tel: 0208 873 0927
E-mail: [email protected]
REAL ELECTRONICS
The Studio
4 Leeds Road
Sheffield
S9 3TY
Tel: 0114 244 2969
E-mail: [email protected]
RETURNING NON-FAULTY PRODUCTS FOR CREDIT
If trade customers wish to return a non-faulty product for any reason, please be aware that we will require it to be in the same condition it was sent to you in and must be returned within 28 days of receipt to ensure it is not classifiable as a used / pre-owned item.
The following charges and timescales will apply to non-faulty products when returned:
| CONDITION | WITHIN 28 DAYS | AFTER 28 DAYS |
| New Unit / New Box | 15% Restocking Fee | No Credit |
| New Unit / Used Box | 20% Restocking Fee | No Credit |
| Used Unit / Used Box | No Credit | No Credit |
Non-Returnable Items
The following items cannot be returned to POLAR for credit unless they have a manufacturing defect:
• Special order items
• Items we have had express shipped to customers
• Items with hygiene issues (in-ears, Earpads etc)
To request an RA number for a warranty repair, or to return your product for credit, please complete the same form on the link at the top of this page.
All returns and repairs are subject to POLAR's terms and conditions which can be downloaded as a PDF using the link below:
NEED SPARE PARTS?
Fill out our Spare Parts Order Form if you need us to order a specific part in for you.
Please fill out as much information as you can, as this will help us track down the part much quicker.