Returns and Repairs
How to return your product(s) to POLAR for repair or credit:
Requesting an RA Number
POLAR offers a warranty repair service for all products that it distributes. Please complete and submit the form on the link below to request an RA (Returns Authorisation) number. Once the online form has been submitted, POLAR will check your request and issue an RA number once all the details have been confirmed.
* The serial numbers can be found on the inside of the right earphone. The serial number is the six-digit number after the "S/N: " characters.
Please ensure all fields are completed in full and with as much information as possible to avoid any delays in your RA number being issued.
POLAR is unable to accept repairs back that are outside the manufacturer’s warranty period, or have a fault that is not due to a manufacturing defect.
For a list of service centres that are happy to carry out non-warranty repairs of POLAR supplied products, please follow the links below:
For beyerdynamic & ASL products only, contact audiocircus:
Rob Hukin (Audiocircus Ltd)
c/o Polar Audio Ltd
Unit 3 Clayton Manor
Tel: 07961 883949
For all other brands, please contact one of the following:
The Amp Hospital
Surrey GU2 8AU
Tel: 0208 873 0927
4 Leeds Road
Tel: 0114 244 2969
Returning Non-Faulty Products for Credit
If trade customers wish to return a non-faulty product for any reason, please be aware that we will require it to be in the same condition it was sent to you in and must be returned within 28 days of receipt to ensure it is not classifiable as a used / pre-owned item.
The following charges and timescales will apply to non-faulty products when returned:
|CONDITION||WITHIN 28 DAYS||AFTER 28 DAYS|
|New Unit / New Box||15% Restocking Fee||No Credit|
|New Unit / Used Box||20% Restocking Fee||No Credit|
|Used Unit / Used Box||No Credit||No Credit|
The following items cannot be returned to POLAR for credit unless they have a manufacturing defect:
- Special order items
- Items we have had express shipped to customers
- Items with hygiene issues (in-ears, Earpads etc)
To request an RA number for a warranty repair, or to return your product for credit, please complete the same form on the link at the top of this page.
All returns and repairs are subject to POLAR's terms and conditions which can be downloaded as a PDF using the link below:
POLAR SERVICE TERMS AND CONDITIONS